The photograph is taken for that attempt and tied to it. The same photo file cannot close two attempts. If a rider's phone fails and there is no photograph at all, only we can close the parcel, and your tracking page says so permanently. We would rather tell you than close it quietly.
When a rider closes an attempt — delivered, refused, or nobody there — the system looks for a photograph taken for that attempt. A second attempt needs its own photo; the first one's does not count. If there is no photo, the record is refused. The one exception is a rider's phone failing: then dispatch can close the attempt without a photo, but only with a written reason. That parcel is marked as having no photo for good, your tracking page says so, and we count these for every rider, every month.
Before a rider can record that your customer was unavailable, two calls must be logged on that attempt, at least five minutes apart. If your customer speaks to the rider — refuses the parcel, has no cash, or asks for another day — no call is required, because they have already been reached.
A rider has three ways to close an attempt: delivered, refused by your customer, or nobody available. The system refuses "nobody available" until two phone calls to your customer are logged on that attempt, at least five minutes apart. Not two messages — two calls. Every attempt needs its own two calls, so a parcel cannot be tried again and again without your customer's phone ringing. If your customer turns the parcel down at the door, no call is needed: they were there.
Each attempt is photographed and each one is on your page. After the last one we ask you what to do next — we do not decide it for you.
The number is one setting. The status machine reads it, the rider's app reads it, and this sentence reads it — so there is nowhere for two different numbers to exist.
Then read the terms you signed. Across the industry the answer is Rs 100 — the price of a cup of chai, for a parcel worth twenty thousand.
Ours is cover up to Rs 10,000, on the value you declare at booking. No premium, no claim form.
On-time deliveries, photo-verified attempts, cash settled by noon, parcels lost or damaged, and the average number of attempts a delivery takes. Good months and bad ones. If we miss, you will read it here before you hear it from us.
