Privacy policy
What we collect, why we need it, who sees it, and what we never store. Written to be read.
Scootica Private Limited · CUIN 0358968 · Last updated
Scootica Private Limited (“Scootica”) collects personal information to move parcels. This page says exactly what we collect, why, who sees it, and how long we keep it.
1 · What we collect, and why
| What | Why we need it |
|---|---|
| Your name and phone number | So a rider can reach you. Without it a delivery cannot happen. |
| Pickup and delivery addresses | To price the job by zone and to find the door. |
| The recipient's name and number | Same reason. If you give us someone else's number, please make sure they expect our call. |
| Your email | Receipts, order updates, and nothing else unless you ask. |
| Declared parcel value and contents description | To apply cover and to route safely. |
| Photographs taken at the door, and of Pick & Deliver options and receipts | Proof of delivery, and your record of what was bought. |
| Payment confirmation | To confirm a booking and to process refunds. |
We do not currently run any website analytics, advertising pixels or visitor tracking of any kind. If that changes, this policy will say so before the change takes effect, and anything that shares information with an advertising platform will ask your consent first.
2 · What we never store
We do not store your card number, CVV or bank account number. Card and wallet payments are processed by a licensed payment gateway. The card details go to them, not to us. We receive only a confirmation and the last four digits.
We do not sell your data. We do not rent it, trade it, or hand it to advertisers.
3 · Who sees your information
- The rider on your job sees the addresses, the names, the phone numbers and anything you told us about the parcel. He does not see your payment information or your order history.
- Our operations staff see what is needed to run and support the delivery.
- Our payment gateway receives what it needs to process the payment.
- A shop, in Pick & Deliver, sees only what the rider needs to make the purchase. It does not receive your address or your number.
- Authorities, where a law or a court order requires it.
Nobody else.
4 · Photographs at the door
Proof-of-delivery photographs are taken of the parcel at the door. Riders are instructed not to photograph people, and not to photograph anything inside a home. The photograph goes to the person who booked the delivery — which, for a gift, deliberately means the sender and not the recipient.
5 · How long we keep things
| What | How long |
|---|---|
| Order records, addresses and delivery proof | As long as we must for tax, accounting and dispute purposes |
| Pick & Deliver receipts | With the order, as your record of the purchase |
| Your account | Until you ask us to close it |
6 · Your choices
- See what we hold about you. Ask, and we will tell you.
- Correct it. A wrong address or number is in nobody's interest.
- Close your account. We will delete what we are not required to keep.
- Stop marketing messages. One reply. Order updates will continue, because those are the service.
Email islamabad@scootica.com or WhatsApp 0312 523 1100.
7 · Messages you will get from us
Booking confirmations, a message when the rider is on the way, proof of delivery, and refund confirmations. Those are the service, not marketing. We will not add you to a promotional list without asking.
8 · Security
Access to customer data is limited to the people who need it for the job in front of them. Riders see one job at a time. We will tell you promptly if something happens that affects your information.
9 · Children
Scootica is not intended for use by anyone under 18 without a parent or guardian.
10 · Changes
If this policy changes in a way that affects what we collect or who sees it, we will say so rather than quietly editing the page. The date at the top always reflects the current version.
How to reach us
Scootica Private Limited, CUIN 0358968, Pakistan.
Phone and WhatsApp: 0312 523 1100
Email: islamabad@scootica.com