Scootica terms

These are the terms between Scootica and your shop. They fit on one page. If anything here is unclear, call us before you send us a parcel.

1. Who we are

Scootica collects parcels from shops and online sellers in Rawalpindi and Islamabad and delivers them to your customers.

2. No contract

There is no minimum number of parcels, no notice period, and no penalty for stopping. Either of us can stop at any time, for any reason, with no notice. Anything we already owe you, we still owe you.

3. When we collect

• Message us before 5pm and we collect the same day. After 5pm, we collect the next day.
• We collect seven days a week.
• On Friday we do not collect between 12 and 2, for prayers. Before 12 and after 2 is normal, and the 5pm cut-off still applies.
• Some areas outside Rawalpindi and Islamabad need more notice. The coverage page says which, and how much.

When you book, the screen tells you which day we are coming. That is the day we have promised you, and it is recorded against your parcel.

4. What it costs

The delivery fee depends on where the parcel is going. The price is shown to you before you book, and the price you were shown is the price charged. We do not change the fee on a parcel after it is booked.

5. Your money

• Your customer pays the rider in cash.
• That cash comes to our office the same day.
• We pay you by noon the next day, less our delivery fee.
• We pay by bank transfer, or in cash at your shop if you prefer.

Your own page shows what we owe you, how many parcels it came from, and what we have already paid.

6. What you must tell us

For every parcel you tell us what is inside, in a few words, and confirm it contains nothing on the list in section 7.

You do not have to open your parcels for us and we do not inspect them. We rely on what you tell us — which is why what you tell us has to be true.

We may refuse any parcel, and we may open any parcel we have reason to suspect.

7. What we cannot carry

These are illegal or unsafe to send and we will not carry them:

• drugs and narcotics
• weapons and ammunition
• explosives and fireworks
• flammable liquids and gas cylinders
• live animals
• cash and cheques
• alcohol
• counterfeit goods
• obscene material
• hazardous chemicals
• human remains

If a parcel turns out to contain any of these, it is not covered by section 8, and anything that follows from it is yours, not ours.

8. If we lose your parcel

We cover you up to Rs 10,000 per parcel.

How it works:

• A parcel is missing as soon as we cannot account for it.
• We tell you the same day it goes missing. We do not wait.
• We have until 6pm the next day to find it. If we cannot, it is lost.
• We pay you the day after that — the same speed as your normal money, into the same account, and we do not charge the delivery fee on it.
• We pay it separately. We never quietly take it off your next payment.

What we pay: the value you declared when you booked, up to Rs 10,000.

• If you declared no value and the parcel was cash on delivery, we pay the cash amount, up to Rs 10,000.
• If you declared no value and the parcel was already paid for, we return the delivery fee and nothing more.

From the day our booking screen asks you for it, a photograph of the contents at booking will be required above Rs 5,000 of declared value for the cover to apply. Until we ask, no photograph is needed and the cover applies without one.

9. What the cover does not include

• cash inside a parcel
• gold and jewellery
• documents that cannot be replaced
• breakage where the goods were not packed for transit
• anything in section 7

10. Photographs

Our rider photographs every delivery. We keep those photographs for at least 90 days. They are how we settle a disagreement about whether a parcel arrived.

11. If these terms change

Every version of these terms has a number and a date. You agreed to a particular version, and that is the version that applies to you. Your own page links to it, with the date you agreed.

If we publish a new version, we tell you. You are not moved onto it without being asked.

12. Stopping

Tell us, and we stop. No notice, no penalty, no last invoice.

We will pay you everything owed on the normal schedule, and the parcels already with us will be delivered.

Scootica · Blue Area, Islamabad · 0312 523 1100